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Site accessibility

Accessibility statement

This website is run by the Greater London Authority (GLA). We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This site has been built to be as accessible as possible and tested against WCAG 2.1 AA. We know that some areas of this site are not fully accessible:

  • some documents migrated from the old site are not accessible, so people using a screen reader cannot access the information.
  • the Google map (on the find my polling station results page) has a ‘view larger map’ link which does not have enough colour contrast.
  • the Twitter icon (a light blue bird on a white background) does not have enough contrast.
  • the survey tool used for feedback is not fully accessible

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within five working days to advise further. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us by emailing [email protected]

Enforcement procedure

In England, Wales and Scotland, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non-accessible content

The content listed below is not accessible for the following reasons:

Non-compliance with the accessibility regulations

N/A - the site is compliant with the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Our older PDFs and documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or documents we publish will meet accessibility standards.

Third party services

  • the Google map (on the find my polling station results page) has a ‘view larger map’ link which does not have enough colour contrast.
  • the Twitter icon (a light blue bird on a white background) does not have enough contrast.
  • the survey tool used for feedback (HotJar) is not fully accessible

As these services are third-party content which are not under our control (neither funded, nor developed by us), they fall under the exemptions of the accessibility regulations - Application, 4. (2)(e).

How we tested this website

This website relaunched in October 2019. It was built to comply with WCAG 2.1 AA and was tested against this throughout the build. This means that rather than specifying a sample of pages to test, all the new content types (templates) and key user journeys were tested as they were developed. It was last retested in October 2019.

All accessibility testing was done by Test Partners Ltd. 

We tested:

What we’re doing to improve accessibility

We plan to fix any accessibility issues identified in further testing of the site in the future.

This statement was prepared on 22 October 2019. It was last updated on 24 October 2019.